Official iOS Support
How can we help with GrowthPath?
Find help with measurements, daily plans, reminders, subscriptions, and data stored by GrowthPath on your device.
GrowthPath support cannot provide medical advice. For urgent or worsening symptoms, contact local emergency services or a qualified healthcare professional. GrowthPath does not diagnose conditions or guarantee additional height.
Quick Answers
Common questions
These steps resolve the most common GrowthPath issues without changing previous measurements or check-in history.
My reminders are not appearing
- Open GrowthPath and go to Profile → Plan reminders.
- Open iOS Settings → Notifications → GrowthPath and allow notifications.
- Check whether Quiet Hours are enabled in GrowthPath.
GrowthPath schedules no more than two service reminders per day.
My height readings do not match
Measure without shoes, on a level floor, against a flat wall, and at a similar time of day. GrowthPath averages two readings when they are within 0.5 cm. A larger difference requires another reading and may require a complete remeasurement.
My plan did not change after a check-in
Daily check-ins record execution; they do not change a height estimate or rewrite the plan. Plan changes occur through the weekly review or after a scheduled 90- or 180-day checkpoint when sufficient reliable information is available.
How do I restore Premium?
Make sure the device is signed in to the Apple Account used for the purchase. In GrowthPath, open Profile → GrowthPath Premium → Restore purchases. Apple verifies the active entitlement; GrowthPath does not process your payment details.
How do I export my data?
Open Profile → Data & privacy → Prepare complete export. GrowthPath creates a local JSON package only when requested. Review the destination carefully before sharing because the export may contain sensitive profile information.
How do I delete a child profile?
Open Profile → Data & privacy → Delete child profile. Device-owner authentication is required. The profile is frozen and scheduled for deletion after seven days, allowing the guardian to cancel an accidental request during that period.
GrowthPath cannot read stored data
Do not delete the app before contacting support, as deletion may remove locally stored information. Note the exact message shown and email support with your device model, iOS version, and app version. Do not attach private profile data unless support specifically requests the minimum information needed.
Can a child contact support directly?
A parent or legal guardian should contact us about an account, subscription, data export, deletion, or health-related profile. Please do not email a child's full name, full date of birth, or detailed health records.
App Store Billing
Manage a subscription
Purchases, renewals, refunds, and payment methods are handled by Apple through your Apple Account.
Restore access
In GrowthPath, open Profile → GrowthPath Premium, then select Restore purchases.
Change or cancel
Open iOS Settings → Apple Account → Subscriptions, or use Apple's subscription management page.
Request a refund
Refund eligibility is determined by Apple. Visit reportaproblem.apple.com to submit a request.
Data & Privacy
Your information stays under guardian control
GrowthPath stores profile data in the app's Application Support directory using iOS file protection. It does not use an advertising identifier or a third-party advertising SDK.
Local by default
Measurements, plans, and check-ins are stored on the device for this version of GrowthPath.
Export on request
A data export is created only when the guardian asks for it and chooses where to share it.
Deletion controls
The guardian can schedule profile deletion after device-owner authentication and cancel during the recovery period.
The complete Terms of Use and Privacy Policy are available inside GrowthPath under Profile → Support.
Contact Support
Still need help?
Describe what happened and what you expected. For a faster diagnosis, include:
- GrowthPath app version
- iOS version and device model
- The exact error message
- Steps that reproduce the issue
- Whether restarting the app changed the result
Email GrowthPath Support
Use the prepared message so the technical details needed for support are not missed.
Email SupportContact: newlifebirdstudio@gmail.com
A parent or legal guardian should send requests involving a child's data.